The ServiceOne Web Self-Service portal is designed to empower your customers by providing access to your enterprise information and to perform related activities with ease. Customer service expectations continue to grow and so does your customer service delivery. ServiceOne web self-service portal provides you an ability to deliver real-time answers and information. This highly configurable portal provides your customer with a robust interface for case management which includes functionalities such as Create Case, Modify Case and Re-open case. It also facilitates your customer to check the real-time case status and view Close Case History. Its unique feature – ‘Customer Interactions’ eases the mode of communications between your customer and service representative to discuss on a specific topic against a Case.
ServiceOne is a comprehensive portal for Self-Service
ServiceOne Knowledge Center brings your enterprise information to your customers’ desktop. The smart search feature allows you to deliver the information to your customers’ questions. This configurable Knowledge Center integrates with your Knowledge Base articles from Microsoft Dynamics CRM and displays the information in real-time, based on the preferences.
ServiceOne empowers users with quick access to reliable and structured information with Knowledge Center
ServiceOne Resource Center allows you to upload and share documents and media on your portal for download. The Resource Center makes it easy for you to upload and your customers to download files in a secure portal environment. It comes with a provision of MD5 hash that allows your customer to validate that if the downloaded files are same as the original files on the server. This is used especially for the files with large sizes.
Deliver a rich portal experience to your customers by including supporting resources using Resource Center.
ServiceOne comes with two distinct solutions; ServiceOne Native and ServiceOne Hybrid both of these are designed and developed for Microsoft Dynamics CRM. Opt for the solution that best fits your organizational requirement. You also have a choice for portal deployment – online or on-premise with support for Microsoft Dynamics CRM Online and On-premise. Know more about Flexi Solutions.
Compatibility of ServiceOne Portal with different Microsoft Dynamics Versions