Services

We believe our client’s success is our success. We measure our business success with the trust we earn and accumulate with our clients. We offer complete range of services to ensure your portal implementation success. Our services includes Customizations, Implementation and Support.

 

Customizations

ServiceOne web self-service portal includes almost all the standard features that a web self-service portal should have. If you have a specific requirement that is not available “out-of-the box”, we can customize the portal as per your needs. Our skilled and experienced team of consultants will work closely with you to understand your requirements, to ensure that the portal is customized and configured to meet your needs. We also provide our expertise in various areas such as portal migrations and integration with third party systems.


Implementation

ServiceOne portal is easy to set up and configure. Being our customer you have access to our vast Knowledge Base articles, deployment guides and video tutorials which makes it easy for ServiceOne portal implementation. However if you need our implementation assistance anytime, we can certainly assist you to ensure your implementation success.

We will collaborate closely with you during implementation to ensure that the system is configured to meet your needs. We will be happy to share our recommendations and best practices from the knowledge we have earned from various implementations across diversified domains to ensure your success.


Training and Support

Training

As our customer you can access our training videos, product guides and Knowledge Base articles. You can also register yourselves for a free webinar on our portal. Moreover you can also schedule an exclusive on-demand webinar with our expert support team from our portal.


Support

We know that having a good relationship with our clients is a key to success. Self Service Portal is an investment, and getting the most out of it is critical to your success.

Support is the most essential factor of your investment. Considering this fact we provide timely and effective resolution to customer support requests. Our 12 month Support and Maintenance program includes:

 

  • Online Training
  • New Version Updates
  • Service Package Releases
  • Technical Support Incidents