Solutions

Opt for the solution that best fits your organizational requirement

ServiceOne Native

ServiceOne Native – Web Self-Service Portal is tightly integrated with Microsoft Dynamics CRM. Some of the technical features of ServiceOne Native are

    • Interconnected with Dynamics CRM

ServiceOne Native portal use the same database of MS Dynamics CRM.

    • Flexi Deployment
      ServiceOne Native comes with two deployment options; On premise and Online
    • Flexi hosting
      ServiceOne Native portal provides flexible options to host your portal website. You can host your portal website inside or outside firewalls for full compliance with your corporate security policies.
    • Easy to set-up
      Simply import the solution, host the portal and configure the portal as per your organizational needs.
    • Portal Management from MS Dynamics CRM
      Manage your portal from Dynamics CRM, no separate user interface.
  • Ease of use
    ServiceOne portal is developed by using Microsoft best practices to ensure the ease of use to the users.
Native - Technical Architecture

ServiceOne Hybrid

ServiceOne Hybrid – Web Self-Service Portal is integrated with Microsoft Dynamics CRM. Some of the technical features of ServiceOne Hybrid are

    • Connected with Dynamics CRM
      A comprehensive portal that effectively integrates information from across the MS Dynamics CRM platform.
    • Distinct Database
      ServiceOne Hybrid uses its own database which in turn is integrated with MS Dynamics CRM using batch service.
    • 24×7 portal availability for your customers
      Regardless of your MS Dynamics CRM server being up and running or down for maintenance, ServiceOne Hybrid Portal will always be available for your customers.
    • Flexi Deployment
      ServiceOne Hybrid comes with two deployment options; On-premise and Online
    • Flexi hosting
      ServiceOne Hybrid portal provides flexible options to host your portal website. You can host your portal website inside or outside firewalls, for full compliance with your corporate security policies.
  • A Hybrid Approach
    ServiceOne Hybrid Portal follows a hybrid approach to manage portal configuration and activities. The portal configuration is managed through MS Dynamics CRM, whereas the related activities are managed through portal itself. The portal comes with a separate user interface.
Hybrid - Technical Architecture

Feature Comparison

Opt for a solution that best fits your requirements, below comparison chart will help you to understand the features you get with each solution.

  •   ServiceOne Features
  • ModulesModules
  • Web Self-ServiceWeb Self-Service
  • Knowledge BaseKnowledge Base
  • Resource CenterResource Center
  • Profile ManagementProfile Management
  • Functional FeaturesFunctional Features
  • User ManagementUser Management
  • Portal Management Portal Management includes: portal set-up, portal configurations, preferences etc., which can be managed through Microsoft Dynamics CRMPortal Management
  • Historical Case Data Migration Migration of existing case data against a CRM contact to the portalHistorical Case Data Migration
  • Close Case A configurable feature for customers to close a case from Customer PortalClose Case
  • Re-Open Case A configurable feature for customers to re-open an existing closed case from Customer PortalRe-Open Case
  • Submit CaseSubmit Case
  • Real-time Case StatusReal-time Case Status
  • Customer Interaction Enables customers to discuss with your support representative on a specific topic against a CaseCustomer Interaction
  • Search KB ArticlesSearch KB Articles
  • Files Upload and DownloadFiles Upload and Download
  • Resource Download Summary Report A download summary report which includes list of customers download historyResource Download Summary Report
  • Customizations & ConfigurationCustomizations & Configuration
  • Portal BrandingPortal Branding
  • Technical FeaturesTechnical Features
  • Interconnected with MS CRMInterconnected with MS CRM
  • Distinct DatabaseDistinct Database
  • Two way case synchronization using utility A utility which runs on periodic basis synchronizes the relevant case data to and from Portal and Dynamics CRM. This process faciliates the data between both the systems (Dynamics CRM and ServiceOne Portal) is continously updated with the latest information even if one of the system is down.Two way case synchronization using utility
  • Fail-over Data Synchronization Continuous synchronization of ServiceOne Portal and Dynamics CRM to provide load balancing and fail-over.Fail-over Data Synchronization
  • Flexi HostingFlexi Hosting
  • Microsoft Dynamics CRM CompatibilityMicrosoft Dynamics CRM Compatibility
  • OnlineOnline
  • On-premiseOn-premise
  • Hybrid
  • Modules
  • Web Self-Serviceyes
  • Knowledge Baseyes
  • Resource Centeryes
  • Profile Managementyes
  • Functional Features
  • User ManagementManage portal users (customers and internal users) directly through Dynamics CRM with no separate user interfaceCRM
  • Portal Management yes
  • Historical Case Data Migration no
  • Close Case yes
  • Re-Open Case yes
  • Submit Caseyes
  • Real-time Case Statusyes
  • Customer Interaction yes
  • Search KB Articlesyes
  • Files Upload and Downloadyes
  • Resource Download Summary Report no
  • Customizations & Configurationyes
  • Portal Brandingyes
  • Technical Features
  • Interconnected with MS CRMServiceOne Native portal use the same database of MS Dynamics CRM.    yes
  • Distinct DatabaseServiceOne Native portal use the same database of MS Dynamics CRM.    no 
  • Two way case synchronization using utility no
  • Fail-over Data Synchronization no
  • Flexi Hostingyes
  • Microsoft Dynamics CRM Compatibility
  • Onlineyes
  • On-premiseyes
  • Native
  • Modules
  • Web Self-Serviceyes
  • Knowledge Baseyes
  • Resource Centeryes
  • Profile Managementyes
  • Functional Features
  • User ManagementManage portal users (customers and internal users) directly through your portalPortal
  • Portal Management yes
  • Historical Case Data Migration yes
  • Close Case yes
  • Re-Open Case yes
  • Submit Caseyes
  • Real-time Case Statusyes
  • Customer Interaction yes
  • Search KB Articlesyes
  • Files Upload and Downloadyes
  • Resource Download Summary Report yes
  • Customizations & Configurationyes
  • Portal Brandingyes
  • Technical Features
  • Interconnected with MS CRM ServiceOne Hybrid has its own database which is integrated with MS Dynamics CRM platform.  no 
  • Distinct DatabaseServiceOne Hybrid use its own database which in turn is integrated with MS Dynamics CRM using batch service.  yes
  • Two way case synchronization using utility yes
  • Fail-over Data Synchronization yes
  • Flexi Hostingyes
  • Microsoft Dynamics CRM Compatibility
  • Onlineyes
  • On-premiseyes